Un bon sentiment. Même après l’achat.

1. Contracting party and warranty provider

The contracting party and warranty provider is MobiHero GmbH, Braunstr. 7, 81545 München, Germany, referred to below as the warranty provider. Contact: support@mobihero.de. Telephone: +49 176 550 64000. Care+ is offered by the warranty provider.

2. Contract, price and term

Care+ is an optional paid package for a device purchased from the warranty provider at the same time. The associated device, model and order number are identified in the order confirmation. The total price, including applicable taxes, is stated before the order is submitted. There is no subscription or automatic renewal.

The total warranty term is 36 months from actual delivery of the associated device. Setup assistance and priority support are available from booking until the warranty term expires. The original purchaser is eligible, including for intended commercial use if the device is designed for that use.

These terms apply only to new Care+ bookings from publication of this version. Earlier contracts remain subject to their agreed terms. Rights already acquired remain unaffected.

3. Warranty benefits

The warranty covers material and workmanship defects arising during the warranty term under intended use. A covered claim is fulfilled by repair by the warranty provider or its appointed contractor, or by replacement with an equivalent device. Necessary parts and labour are included. No excess applies to these benefits.

The contractual benefits do not include a cash settlement chosen by the customer or reimbursement of independently commissioned third party repairs. Statutory claims arising from a breach of the warranty provider obligations remain unaffected.

Repair or replacement does not start a new warranty term of 36 months. Statutory rules on suspension or renewal of limitation periods remain unaffected.

4. Setup assistance and priority support

Benefits include personal remote assistance with initial operation, use and settings in accordance with manufacturer instructions, and priority support during regular service hours. Enquiries about the associated device receive priority over general support enquiries. (For identification, the enquiry should state that Care+ was purchased and include the relevant order number.)

Electrical installations, plumbing, building work, onsite services, ongoing maintenance and calibration are excluded. No on call service, fixed response deadline or fixed repair time is promised. Statutory deadlines remain unaffected.

5. Express replacement

Express replacement means dispatching a suitable equivalent replacement device before the faulty device reaches the warranty provider. It is available on customer request for a covered claim if a suitable device is in stock and advance replacement is appropriate to the nature and severity of the case. Return of the faulty device is coordinated with the warranty provider.

If advance replacement requirements are not met, the remaining agreed warranty benefits continue to apply. Express replacement does not promise a fixed dispatch deadline.

6. Territorial scope and transport

The warranty applies worldwide subject to the following scope of benefits. Within the European Union, the warranty provider pays for necessary collection and transport in both directions for covered claims, including freight items. The warranty provider arranges transport and supplies the necessary shipping documents.

Outside the European Union, claim handling includes suitable parts, repair instructions and remote assistance without additional charge. International return transport, onsite repairs and dispatch of a replacement device are not automatically included and require a separate prior agreement. Mandatory statutory rights remain unaffected.

7. Exclusions

The warranty excludes damage to the extent caused by accident, dropping, theft, loss, vandalism, improper liquid exposure or other external events. Normal wear and damage caused by misuse, failure to perform necessary care or maintenance, or improper interventions are also excluded. Existing defects expressly disclosed at purchase are not covered.

Material and workmanship defects in wearing parts remain covered. This also applies to defects that cause liquid used as intended to escape. Third party repairs do not by themselves invalidate all warranty claims. An exclusion on this basis requires the claimed damage to have been caused by the intervention.

Care+ does not include additional flat compensation for loss of use, lost profits or consequential damage. Statutory damages claims and mandatory liability remain unaffected.

8. Making a warranty claim

Faults arising during the warranty term should be reported promptly to support@mobihero.de or the postal address in section 1. For identification and assessment, the report should include the order number, device, serial number if available, and a fault description. Images may be supplied where possible and reasonable. Returns and freight collections are coordinated with the warranty provider.

9. Statutory rights and other warranties

The customer statutory defect rights against the seller exist independently of Care+. They may be exercised without charge and are neither restricted nor replaced by this warranty. Other independent warranties remain unaffected. Purchasing Care+ is not a condition for exercising those rights.

10. Consumer withdrawal information

Consumers may withdraw from the Care+ contract within 14 days without giving a reason. The period is 14 days from contract conclusion and does not begin before proper withdrawal information has been supplied.

Withdrawal requires an unambiguous declaration to MobiHero GmbH, Braunstr. 7, 81545 München, Germany, for example by letter or email to support@mobihero.de. Telephone: +49 176 550 64000. Sending the declaration before the deadline is sufficient. The form below may be used but is not compulsory.

For online contracts, the electronic withdrawal function labelled Vertrag widerrufen in the relevant shop is also available. Receipt through this function is confirmed promptly on a durable medium, including the declaration content and date and time of receipt.

Following withdrawal, payments received for Care+ are refunded promptly and no later than 14 days after receipt of the withdrawal declaration. The original payment method is used unless expressly agreed otherwise. No refund fees are charged.

Personal services begin during the withdrawal period only at the consumer separate express request. A proportional charge is due only where the legal requirements are met, including proper information and an express request for an early start. Providing an individual support or setup service does not automatically extinguish the right to withdraw from the entire Care+ package.

11. Withdrawal form

To MobiHero GmbH, Braunstr. 7, 81545 München, Germany, support@mobihero.de.

I hereby withdraw from my Care+ contract for the device identified below.

Device: …
Order number: …
Order date: …
Consumer name: …
Consumer address: …
Date: …
Consumer signature, only for a declaration on paper: …

12. Applicable law

German law applies. Mandatory consumer protection in the country of the consumer habitual residence remains unaffected. Version: 03.11.2026.